Shipping Policy

Last Updated: August 8, 2026

Thank you for shopping with us. We are committed to providing reliable shipping and delivering your order safely and efficiently.

1. Order Processing

All orders are processed within 1–3 business days after payment has been successfully confirmed.

Orders are not processed or shipped on weekends or public holidays.

During holidays, promotions, or periods of high order volume, processing times may be slightly longer.

2. Shipping Time

Estimated delivery times are as follows:

Please note that these are estimated delivery times and are not guaranteed. Actual delivery times may vary due to weather, customs clearance, carrier delays, holidays, or other circumstances beyond our control.

3. Shipping Costs

Shipping fees are calculated and displayed at checkout based on the destination, package weight, and shipping method selected.

From time to time, we may offer free shipping promotions or other shipping discounts.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

Please allow approximately 24–72 hours for tracking information to become available after shipment.

5. Customs & Import Duties

For international orders, customers may be responsible for customs duties, import taxes, or other fees imposed by the destination country.

These charges are not included in the product price or shipping fee unless otherwise stated.

6. Incorrect Shipping Address

Please carefully check your shipping information before completing your order.

We are not responsible for delays or delivery failures caused by an incorrect or incomplete address provided by the customer.

If you notice an incorrect address after placing your order, please contact us as soon as possible.

7. Lost or Delayed Packages

If your package has not arrived within the expected delivery period, please contact our customer service team.

We will work with the shipping carrier to investigate the shipment and assist you in resolving the issue.

8. Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery and provide photos of the damaged product and packaging.

We will review your request and provide an appropriate solution.

9. Contact Us

If you have any questions about shipping or your order, please contact us:

Email: 

values_decency0c@icloud.com

 

We appreciate your support and thank you for shopping with us.

[EasyStep Outdoor Rug]
Quality Products. Reliable Service.